Shipping & Return Policy

Shipping and Handling

Shipment of your order will occur within 7 business days from when the order was placed. If your item is on backorder, shipment will occur approximately 8 weeks from when the order was placed.

Once a shipping date is confirmed your package will be shipped overnight priority with a signature required. Prior to shipping your order, you will receive a shipping confirmation email including a tracking number. Please use this to arrange to be present for delivery in order to provide a signature upon receipt. Please note that inclement weather may cause delays. 

Orders can only be delivered domestically within the United States, and cannot be delivered to PO Boxes, APO/FPO addresses, or hotels.

We insure all packages against theft and accidental damage while in transit. Once the package is delivered and signed for, we are no longer responsible.

Returns

Holiday Gift Policy: We accept the return of full price gifts purchased during the 2024 holiday season for credit to the original form of payment or exchange through 6 January 2025.

We accept full price returns and exchanges within 10 days of delivery, and sale returns and exchanges within 3 days of delivery.

All items must be returned timely, in saleable condition, and in their original packaging. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable.

Altered products and special orders cannot be returned for exchange or refund.

All returns will be subject a Quality Control assessment to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Sidney Garber will refuse the return, and the products will be sent back to the Client. If the returned product satisfies Quality Control, Sidney Garber will proceed with the refund or exchange.  

Please note that returns and exchanges for items purchased online may not be made within our retail stores.

Refunds and exchanges will be issued to the purchasing customer in the original form of payment only after the item has been received and is determined to be in saleable condition.

To initiate a return or exchange, please contact our Client Specialist at specialist@sidneygarber.com.  You will receive a return authorization and shipping label, as we provide free return and exchange shipping.

For exchanges, please contact our Client Specialist at specialist@sidneygarber.com. 

If the item was received as a gift, you are only eligible for an exchange of equal or higher value.