We want to be sure your jewelry shines brightly forever. We suggest you store it in a soft place (a lined drawer, pouch, or box). Prevent knots and tangles by closing all the clasps before storing. When traveling, keep each piece—including individual earrings—in separate soft bags or pouches.

Please reach out to specialist@sidneygarber.com if you have any questions.

Sidney Garber pieces are made by hand to be enjoyed for generations. Should you need any repairs, please reach out to us at specialist@sidneygarber.com.

Yes! If you need a replacement earring or an earring back, please contact specialist@sidneygarber.com. 

We are happy to alter, resize, or engrave our designs whenever possible to suit your taste. We also make custom jewelry, reusing and resetting existing stones or re-envisioning them in entirely new pieces. Please find information about these services here. 

The Rolling Bracelets are made by hand by the finest craftsmen. They don’t stretch over time but they may relax slightly. For most people, including us, this is imperceptible.

With regular wear, these pieces won’t stretch. If for any reason they're damaged, please email or call us at 1.877.427.2377 specialist@sidneygarber.com  

This technique involves building layers of metal (in Sidney Garber’s case, gold) around the surface of a model, or what’s called a mandrel. From there, electrical current is applied to the metal to create a permanent shape. The final form is a three-dimensional object that our craftsmen clean and polish by hand into a piece of jewelry. 

Tubogas is a technique in which bands of gold are wrapped to create an interlocking notched tube that’s unusually flexible and strong. The process is technically demanding, requiring exceptional care and control by experienced artisans. Our Tubogas pieces—the Rolling Bracelet, Domed Cuff, 75thAnniversary Bracelet and Necklace, Collana necklaces, and Snake Lariats—are handmade in Italy. 

If you’re in New York City or Chicago, please visit our stores at 998 Madison Avenue in New York and 118 East Delaware Place in Chicago.  Our jewelry is also carried at a number of retailers around the country. Please click here or go to our store listings to find our locator. You can also shop right here on our website. 

At the moment, we offer shipping only to addresses in the United States (including Alaska, Hawaii, Puerto Rico and USVI). Please call or email us if you have any questions: 1.877.427.2377 specialist@sidneygarber.com

No, you don’t need to create an account to make a purchase. However, creating an account allows you to save your address information and payment details for faster checkout. It also lets you track your orders easily. If you have an account, you can start a wish list, which is pretty enticing.

To reset your password, please follow the 'Forgot Your Password?' instructions on the Sign In page. 

Reach out to specialist@sidneygarber.com right away if you need to change your order. Once we’ve shipped your order, we are unable to make any changes or cancellations.

You’ll receive an email with your tracking information when we ship your order. You may also sign into your account to view your fulfillment status.

For items purchased at full price, we will refund the full price or exchange the piece if you return it within 10 days of delivery. 

If the item is a sale piece, we accept returns and exchanges within 3 days of delivery. 

All items must be returned in a timely, saleable condition, and in their original packaging. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable.

Altered products and special orders cannot be returned for exchange or refund.

For more information, please view our Shipping & Returns page here. 

We take every precaution to protect the security of our clients and use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. The terms contained herein are subject to change as taxation regulations continue to evolve. We monitor state and local tax laws to ensure compliance. 

The customer shall be responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties, and other taxes and the declaration of goods in their state or country of residence. Your purchase may be subject to use tax unless it’s specifically exempt from taxation.

For any purchase that does not collect sales tax, your state may require you to report such purchase and remit tax on a sales, use or individual income tax return. Forms and corresponding instructions may be found on your state website.

Prices on sidneygarber.com are subject to change and are calculated on a piece-by-piece basis.

No, there is no cost for this.

Yes, we will collaborate with you on the design.

Yes, we are happy to accomodate your design needs.

We will return your mounting.

• For core and non-bespoke, we only offer confirmation of cost on a pro-forma invoice / replacement cost.
• For bespoke, please note our Sidney Garber Policy:

Sidney Garber does not offer in house valuations; however we are able to recommend independent valuers who can assist and we would be happy to make an introduction.

Most pieces should take 4-6 weeks from start to finish. However, more complex pieces can take up to 3 months.

Please find a breakdown of the process below:

• Design approval by client (2-3 designs): 1-2 weeks
• Estimate for work on design selected: 7-10 days / 1-2 weeks
• Estimate approved by client: 30 days or sooner if possible
• Timeframe: work begins (4-6 weeks)

Please submit all bespoke requestes via email to: bespoke@sidneygarber.com

You will need to ensure insurance coverage for the duration that item will remain in Sidney Garber's possession. A certificate of insurance is required plus any images and certification should be obtained where possible.

You will need to sign a disclaimer form and receipt which includes the piece description.